Privacy Policy

Last updated: March 19, 2026

Introduction

SunDollar A/C & Heat, LLC ("we", "us", "our") operates the Access Comfort mobile application ("the App"). This Privacy Policy explains how we collect, use, and protect your personal information.

Information We Collect

Account Information: Phone number used for authentication and communication.
Property Information: Home address, HVAC system details, and equipment information you provide.
Location Data: Used to provide local weather information and HVAC recommendations. Location is only accessed with your permission.
Service Records: Appointment history, service reports, invoices, and estimates.
Communications: Messages exchanged through the in-app messaging system.
Device Information: Device type, operating system, and push notification tokens.

How We Use Your Information

To provide and manage HVAC services for your property.
To send appointment reminders, service updates, and technician status notifications.
To process payments and manage invoices.
To provide local weather data and HVAC recommendations.
To improve our services and your experience with the App.

Data Sharing

We do not sell your personal information. We may share limited data with:

Service Providers: Payment processors (Square), SMS providers (Twilio), and cloud infrastructure (Supabase, Vercel) necessary to operate the App.
Technicians: Your address and service details are shared with assigned technicians to complete your service.

Data Security

We use industry-standard security measures including encrypted connections (HTTPS/TLS), secure authentication, and access controls to protect your data.

Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us. You can also disable push notifications and location access through your device settings.

Push Notifications

We send push notifications for appointment reminders, technician status updates, and service alerts. You can manage notification preferences in your device settings.

Children's Privacy

The App is not intended for use by children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted within the App and on this page with the updated date.

Contact Us

If you have questions about this Privacy Policy, contact us at:

SunDollar A/C & Heat, LLC
Email: info@sundollarair.com
Phone: (972) 510-9873